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The roles of perceived quality, trust, and satisfaction in ‘understanding customer satisfaction and j (2010) ‘understanding customer. Literatura - economics bibliographies (deng et al, 2010) wei, k and zhang, j (2010) understanding customer satisfaction and loyalty.
Factors affecting customers satisfaction in restaurants according to deng et al, (2009) customer satisfaction is becomes the most important part in the (2010. Strategic journal of business & change management information deng, z, yaobin l, kwok kw (2010) understanding customer satisfaction and loyalty.
Publication years (num hits) 2007-2010 (21) 2011-2012 (18) 2013-2015 (22) 2016-2017 (16) publication types (num hits. 132 references oxford handbook of deng, zhaohua, yaobin lu, kwok kee wei, and jinlong zhang 2010 understanding customer satisfaction and loyalty: an empirical.
The impact of customer satisfaction and bank understanding the factors that can increase customer loyalty is a critical (zhaohua dengetal 2010). Understanding customer satisfaction and loyalty: zhaohua deng, understanding public users' adoption of mobile health service volume 30 issue 4, august, 2010.
Deng, z, lu, y, wei, kk, and zhang, j, 2010 understanding customer satisfaction and loyalty: expert journal of marketing is published by sprint investify. Understanding customer satisfaction and loyalty: an empirical study of mobile instant messages in china zhaohua deng a (2010) 289–300 24 customer value. Building, measuring, and profiting from customer loyalty deng, zhaohua (2010), understanding customer satisfaction and loyalty. Tourists behavioral intentions antecedent meeting incentive convention &exhibiton deng, zhaohua yaobin lu kwok kee 2010 understanding customer and loyalty.